Information We Collect

We may collect personal information including:

• Full name
• Phone number
• Email address
• Home address for mobile grooming appointments
• Pet information including breed, age, health concerns, and grooming history
• Booking and appointment details
• Messages submitted through contact forms or social media

We may also collect non-personal information such as:

• Browser type
• Device information
• Website usage data
• Cookies and analytics information

How We Use Your Information

Your information may be used to:

• Schedule and manage grooming appointments
• Contact you regarding bookings or enquiries
• Improve our website and customer experience
• Provide personalised grooming services
• Send appointment reminders or updates
• Respond to customer support requests
• Meet legal and regulatory obligations

How We Protect Your Information

Puppers Pamper & Play takes reasonable steps to protect your personal information from:

• Unauthorised access
• Loss or misuse
• Disclosure or alteration

While we strive to protect all information shared with us, no online transmission or storage system can be guaranteed to be completely secure.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared:

• When required by law
• With trusted service providers assisting with website hosting or business operations
• When necessary to protect our legal rights or safety

Any third-party providers we work with are expected to maintain confidentiality and data protection standards.

Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and understand website performance.

Cookies may help:

• Remember visitor preferences
• Analyse website traffic
• Improve website functionality

You can choose to disable cookies through your browser settings, although some website features may not function properly.

Third-Party Links

Our website may contain links to third-party websites or social media platforms. Puppers Pamper & Play is not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Accessing or Updating Your Information

You may request access to the personal information we hold about you or request corrections if details are inaccurate or outdated.

To make a request, please contact us through the details provided on our website.

Children's Privacy

Our services are intended for pet owners and adults managing pet care. We do not knowingly collect personal information from children under the age of 16.

Changes to This Privacy Policy

Puppers Pamper & Play may update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or website functionality.